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Last updated: Feb. 5, 2026

Thank you for shopping with us. We want you to be happy with your purchase. If you’re not completely satisfied, please review our refund policy below.

1. Returns

We accept returns within [e.g., 30 days] of delivery.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging

• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

• Used or damaged items not caused by our error

• Items returned without original packaging

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Shipping fees are non-refundable

• Refunds are typically processed within [e.g., 5–10 business days]

4. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us as nathaniel@cyclewater.shop with your order number and photos of the issue.

5. Damaged or Incorrect Items

If your bottles arrive damaged or you receive the wrong item, please contact us within [e.g., 7 days] of delivery. Include photos so we can resolve the issue quickly.

6. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We recommend using a trackable shipping service

• We are not responsible for lost or damaged return shipments

7. Late or Missing Refunds

If you haven’t received a refund:

1. Check your bank or credit card account again

2. Contact your payment provider

3. If the issue persists, contact us 

8. Contact Us

If you have any questions about this Refund Policy, please contact us